Join us in this new role as a Digital User Experience (UX) Manager and you’ll get the opportunity to design and implement UX strategies that make sure we are delivering a smooth, unfragmented and consistent customer experience across all touchpoints and stages of the customer journey.
What you’ll be doing
You’ll drive ongoing improvements to the customer web experience for our websites, take ownership of the full web funnel from start to conversion and track the customer journey across all online platforms, channels, devices and touchpoints. You’ll monitor the health of the website journey, making sure any issues are reported & resolved in a timely manner and create regular reports then demonstrate delivery against KPI’s.
Working closely alongside your colleagues in content, design & analytic roles you’ll make sure the UX strategies are aligned to the larger marketing/business goals and outcomes and liaise will all relevant teams to make sure any gaps in the user customer experience are plugged.
You’ll collect, track and analyse all customer feedback (suggesting improvements based on the insights you gather) and help measure metrics such as NPS to gauge how the brand is performing on UX performance parameters. You’ll also raise any red flags wherever the business process needs correcting to ensure the customer has a seamless experience and work with the wider team to ensure a seamless brand and buying experience with our technology; whether it be on the brand websites or instore sales tools.
How you will qualify for the role
Qualified to degree level in Marketing or a Business-related subject, you’ll be a user experience specialist and have worked in a similar industry. You’ll have hands on experience of A/B testing procedures and/or relevant user testing software and it’s beneficial if you’ve also used Content Square.
You’ll need a proven record of delivering website improvements that aid conversion and your Google Analytics skills will need to be strong. You’ll have exceptional empathy and listening skills combined with an inquisitive nature, and the drive and ambition for continuous improvement, plus the ability to manage and adapt to an ever-changing environment.
It’s going to be helpful if you can demonstrate an understanding and interest in the home improvement market and you should have superb analytical and presentation skills. A hands on “can do” attitude is essential and you’ll need to be an excellent team player who’s always happy to help and support others to meet team deadlines
What you’ll get in return
You’ll discover a challenging and rewarding team environment, excellent career and development opportunities and a competitive salary and benefits package which includes pension, life assurance, 23 days holidays rising to 25 with 5 years’ service, discounts with various retailers and a generous colleague discount on our kitchen products.
Who are we?
With over 200 stores we are the UK’s largest kitchen retailer and while our focus is on creating the perfect kitchen, our true passion is design. As part of Nobia, Europe’s leading kitchen specialist, we’re lucky enough to have access to the very best design expertise in the industry, ensuring our kitchens are always on-trend and built for whatever life throws at them.
Join us and you’ll be part of more than 20 strong brands including Rixonway Kitchens, Gower and Commodore Design. We make sure our people have room to learn, evolve, and grow their skills.