What you’ll be doing
Working within a team you’ll action Product Warranty requests received from our stores on behalf of our customers. You’ll advise and respond to requests ensuring they are actioned accurately and efficiently raising any concerns of any potential threat to service.
You’ll ensure customers are always kept up to date with progress along with updating and maintaining customer records to allow full traceability and information is readily available. Also, you’ll analyse and provide feedback on all enquiries received within the department with a view to implement improvement actions.
How you qualify for this role
You’ll be customer focused, with a constructive proactive approach and good organisation and communication skills to drive resolution to Warranty issues. Experience within a similar role is desirable but not essential as training can be provided.
You’ll help to maintain and improve our Brand perception by delivering a positive customer experience. You’ll be empathetic with effective problem-solving skill and not afraid to make decisions and use your own imitative. Also, you must be computer literate with excellent letter writing skills.
What you’ll get in return
You’ll discover a rewarding team environment, excellent career and development opportunities and a competitive salary. Benefits also include pension and life assurance, 23 days holidays rising to 25 after 5 years’ service, discounts with various retailers and a generous colleague discount on our kitchen products.
Who are we
Better doesn’t happen by chance. It happens because every aspect of our business is properly considered and done with purpose and care. And that’s down to our People.
With over 200 stores we are the UK’s largest kitchen retailer and as part of Nobia, Europe’s leading kitchen specialist, we’re lucky enough to have access to the very best design expertise in the industry, ensuring our kitchens are always on-trend and built for whatever life throws at them.
If you think you have the right mix of talent and experience to help us be better and do better, join us and you could design a better career.